Hardware Support – the ‘break-fix’ service
We understand that when your hardware fails, it can have an immediate impact on workflow, operations and profitability. To minimise disruption, you will need an experienced, well resourced IT support company to quickly respond and fix any hardware issues. CCE have been providing IT Support Services to medium and large enterprise companies in the UK and Europe for over 30 years and being independent, you will benefit from our long relationships with world class hardware manufacturers.
If your company uses hardware from a variety of suppliers, you will also be aware of the difficulty of managing numerous ticket systems response times and levels of service. Using a single vendor to manage all your hardware issues, warranties and extended support will save you time, money and reduce disruption to a minimum.
Partnership’s & accreditations.
Partnering with world class vendors such as Dell, IBM, HP, Citrix etc. CCE will provide 24/7/365 UK based service desk support and UK wide call out service. Our large team of engineers can be with you the same day and will be on site until the issues are fixed. We offer a wide range of service level agreements to suit your organisation from same day to a 2-hour fix turnaround.
We also offer legacy equipment support and end of service life cover, meaning you can run your equipment for longer, fully supported, for less. You will benefit from:
- 24/7/365 Service Desk Support
- Hardware Maintenance
- Full life cycle management
- On site engineers
- Flexible SLA’s to suit your company
- End of Life support
- Dedicated Client Account Management Team
We also offer our unique voucher scheme for Hardware Support Services which gives you unrivalled flexibility and cost advantages compared to other suppliers.
Our team of experienced engineers and technicians can also be part of your IT team for special projects as temporary resources when needed, what we call “Co-Sourcing”.
Get started now and see how you can benefit from our multi-vendor relationships and long hardware support experience. You can also benefit from our wide range of other IT Services, such as Private Cloud, Bring-Your-Own-Device and professional or full managed services.