News & Events Press Releases

August 2007
CCE confirm Commitment to UK Legal Market

CCE confirm Commitment to UK Legal Market through technology partnerships, an expanding customer base and a legal specific ‘Out of Hours’ support service offering

London, UK– May 14th 2007, CCE, a leading supplier of managed services, hardware, support services and solutions today confirmed their commitment to the UK Legal market with the launch of their ‘Legal Out of Hours’ support service. The service is complimented by the company’s ongoing commitment to the market through a number of new technology partnerships and their expanding customer base. 

The ‘Legal Out of Hours’ support service not only demonstrates CCE’s understanding of the fundamental requirements a legal IT department faces but also shows the company’s desire to offer a fully flexible service, moving away from the traditional services more regularly associated with an ‘Outsourcing’ company. Derek Kindercliff Jones, Head of Enterprise Services, CCE stated “We are not your regular outsourcing company, whilst we do offer traditional services we have spent time and financial investment refining our services to offer managed services, through Co-sourcing and Out of Hours support. The offering allows IT Directors to offer the firm an increased service level agreements by providing support in and out of core hours including weekends, times that the IT department has traditionally struggled to cover. Added, CCE have a fully trained IT support team that has an understanding of legal specific applications, ensuring the level of service is consistent with any internal first line support delivered by the firm itself. Firms currently benefiting from the ‘Out of Hours’ service include Charles Russell and Osborne Clarke, with a growing number of firms in evaluation. 

CCE have recently been working closely with ICCM, a provider of Total Service Management solutions, who have developed e-Service Desk, built upon the leading Pure Play Business Process Management product, Metastorm BPM™. Lewis Silkin have recently implemented e-Service Desk and are recognising significant business gains in the area of IT support and service management. The two companies are sharing their understanding and experience of the legal market and are looking to offer a complete service management solution that utilises an ITIL best practice approach to the legal market. 

CCE are keen to reiterate their technical prowess and ability, as a Microsoft Gold partner with a highly competent team of fully qualified technicians they are a reliable organisation with a desire to penetrate the legal market that makes their services highly competitive with, above all else, a sound cultural service approach. This is clearly demonstrated by a client base including firms such as Charles Russell, White & Case, Osborne Clarke, Withers, Shearman & Sterling and Olswang, that all continue to utilise a wide range of CCE’s services.
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