News & Events Press Releases

April 2007
CCE continue to strengthen legal client base with complete managed services

Out of Hours Support assists Charles Russell in delivering exceptional service levels to internal and external constituents.

 

 

London, UK– April 17th 2007, CCE, a leading supplier of managed services, hardware, support services and solutions today announced that Charles Russell, a top 50 full service City legal practice with offices in London, Guildford, Cheltenham, Cambridge, Oxford and Geneva has selected CCE as its managed services provider, impressed with their provision of a flexible and tailor made service, responding to its specific needs and requirements.

 

Charles Russell first investigated potential outsourcing opportunities a few years ago, primarily to assist the firm in improving the breadth of support services on offer. However like many of his peers, IT Director Jon Gould was faced with a partnership who needed to be educated regarding the implications and benefits of ‘outsourcing’ a significant part of the business.

 

Following a tender process Gould short listed 3 suppliers who were invited in to discuss their approach with the decision making team, including the firm’s Managing Partner and Finance Director. The group was conclusive in their selection of CCE.  “The CCE offering was of particular interest to us. Unlike many of the large outsourcing companies, CCE offered a co-sourcing approach whereby it works in partnership with Charles Russell and the existing IT personnel. This was greatly appealing as I wanted to maintain and continue to utilise the valuable IT team I had built up.” Stated Gould.

 

Charles Russell now have an ongoing relationship with CCE who provide a variety of managed services with a specific focus on providing ‘out of hours’ support and staff. The relationship is going from strength to strength. Derek Kindercliff-Jones, CCE Head of Managed Services said     “ We have specifically trained a number of individuals who have a complete understanding not only of Charles Russell’s technology systems and applications but of the firm and its working practices. At any time we are able to place well trained individuals. Furthermore through our ‘out of hours’ service we are able to assist Jon in the delivery of his Service Level Agreements to the firm.” The ‘out of hours’ service ensures that end users are now able to be safe in the knowledge that support is on hand at often the most critical of occasions. “Already we have benefited from the additional support function, as an example, during one weekend the CCE team noticed a problem with a server and were able to notify the technical team in time for them to make the necessary repairs. The problem was rectified so that on Monday morning we were up and running as normal. We could not have done this before our relationship with CCE.” Said Gould.

 

For Gould, the benefits that the CCE outsourcing arrangement provides are four-fold. “Not only do we now have the predictability of expense, the ability to scale up or down in the face of change and the opportunity to more readily deliver to agreed service levels but we are now able to focus on other significant disciplines such as ITIL.”

 

CCE continue to demonstrate their understanding of the legal market and are currently responding to the increasing demand for their ‘out of hours’ support offering.

 

 

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