As the leading partnering organisation, CCE’s objective is to ensure that those organisations who partner with CCE maximise their customer’s revenue and margin opportunities, thus ensuring its competitors cannot gain a position to threaten the core business of the partner. 

Throughout its history, CCE has always had a long term commitment to customer services which is demonstrated by the fact that in the last eight years CCE has retained 92% of its client base, across all contract sizes, more significantly this has risen to 97% in the last three years. Few organisations can demonstrate this level of customer satisfaction, which is only achieved through delivering a consistently high quality service, ownership, focus, flexibility, account management, and ultimately commercial awareness. 

At an operational and account management level, the need to build strong and supportive relationships with CCE’s partners and ultimately their customers is ingrained into every member of the organisation. A key component of this is maintaining a high level of communication to ensure that customers are always kept well informed of the work CCE is undertaking on their behalf, no matter what the enquiry or situation. 

CCE’s Partner business focus ensures its non-competitive ethos gives our Partners the confidence and peace of mind to know that their customers are in safe hands. 

CCE complements Partners enabling them to focus on retaining their customers, by creating more opportunities for their business, through extending their reach, whilst concentrating on their own core strengths. CCE’s size and capabilities ensures it can undertake entire outsourcing solutions, through to small maintenance contracts or ad-hoc project work.