CCE are able to deliver High Availability Solutions 24hours a day taking away the white noise allowing you to do your job. Such High Availability stems from our industry leading experience and technology in: 

• SANs (Storage Area Networks) 
• Eliminating Single Points of Failure 
• Software Incident Support Scheme – tell us and we’ll solve it 
• Remotely Managed Services (back-up) – we do it and we check it
• Real Time 24 hour monitoring - We will know if a hard drive is about to fail with enough time to actually do something about it!

Software Support Incident Scheme
Customers can choose this service approach which is designed to run in conjunction with any of CCE’s other support agreements. This service further enhances the facility for all support calls to be placed via one centralised Call Management Centre at CCE. 

Benefits include: 

• Full access to CCE’s team of highly trained and manufacturer accredited technical consultants 
• CCE’s non-restrictive multi vendor and multi platform experience
• Complete manufacturer back up and support enhanced by CCE’s manufacturer accreditations 
• Nationwide on site attendance facility 
• Controlled and pre defined use of the incident fund

Remote Managed Services
CCE also offer a remote monitoring and management service. Depending on your needs, CCE can remotely access and manage your system to ensure it is running effectively – for example we can guarantee back-up integrity, correct hardware and software errors, and undertake general housekeeping duties. CCE also provides remote software upgrades, such as anti-virus upgrades at server and desktop level. Additionally our nationwide field support can schedule remedial work with minimum downtime, bringing major business benefits. 

Benefits include: 

• Pre-empts faults before they appear allowing business critical services to be maintained with minimum impact to users 24/7 service, allowing fixes to be conducted at night or weekends 
• Tailored to each client 
• Ongoing cost-benefit evaluation can be regularly conducted

Want to know more? For more information on CCE High Availability Solutions call 08707 708 700 or e-mail info@cce.co.uk