CCE has many years of experience providing outsourcing and managed services to organisations of all sizes. The benefits of so doing are clear and manifest, in that clients have a fixed budget for the management and implementation of their IT programmes.

They have no staffing or training issues to contend with, they have no need to enter the world of equipment procurement and installation and its associated warranty problems. They have no further need to maintain the up to date technical information and research required in supporting an efficient and well run IT department. 

Outsourcing & co-sourcing
Our portfolio of services, from outsourced network management to helpdesks, providing highly trained on-site staff and 24hr out of hours support, allow our clients to regain control and focus resources on their core business, safe in the knowledge their IT services are running smoothly.
 
Benefits include: 

• Guaranteed service levels ensuring efficient and effective quality of service.
• Awareness of budgetary directives – outsourcing ensures a fixed budget for the management and implementation of IT. 
• Provision of an efficient and quality service – due to guaranteed and targeted service levels. 
• Minimal administration, without reduction of management control.
• Cost effective solution offering true value for money. 
• No need for IT procurement.
• No installation and warranty issues.
• No need to constantly update technical information. Freeing up time for your staff to utilise their skills.

CCE Staff act as an extension of your existing team but without the staffing or training issues. All staff are selected with a skill base matched to that of your business and needs. 

Remote managed services
CCE’s remote monitoring and management services can remotely access and manage systems to ensure effective running; for example, CCE can guarantee backup integrity, correct hardware and software errors, plus undertake general housekeeping duties. CCE also provides remote software upgrades, such as anti-virus upgrades at server and desktop level. Additionally, CCE’s nationwide field support can schedule remedial work with minimum downtime. 

Benefits include: 

• Clear line of ownership for fault resolution 
• Scheduled management of IT tasks
• Increased system availability and reliability 
• Allows business critical services to be maintained with minimum impact to users 24/7 services, allowing fixes to be conducted with minimum disruption 
• Ongoing cost-benefit evaluation regularly conducted 

Want to know more? For more information on CCE Outsourcing and Managed Services please call 08707 708 700 or e-mail info@cce.co.uk