As one of the largest independent hardware maintenance providers in the UK, CCE have developed a specialist range of fully automated management and information systems.

These systems allow CCE to assess and cost individual service requirements, while our unique on-line information system gives customers immediate 24 hour information access, so they always know what stage any call has reached.
Choosing a company to provide repair and maintenance for computer equipment can be a complex task. Many companies offer a range of services, though few can apply the depth of experience, skills and problem-solving abilities that CCE has developed over 20 years working with intricate systems and modern networks. 

Fixed Maintenance Agreement
CCE takes the traditional fixed contract approach, one step further; each item is covered on an annual basis at an agreed level for a fixed cost .

Our guaranteed loan facility ensures that if a repair cannot be completed within a specified time, then a replacement will be installed. This approach is preferred by clients who require a guaranteed service. 

Benefits include: 

• Reduced disruption
• Minimum downtime
• Immediate skilled advice – at an annually agreed price
• Peace of mind

Managed Resource Maintenance
CCE’s Managed Resource Maintenance offering, or Work Unit Voucher Scheme, allows clients to choose exact service and expenditure levels. A fixed contract on critical equipment can be combined with pre-purchased vouchers, which can cover PCs and peripherals as and when needed. This approach suits those clients whose equipment schedule is difficult to manage and those who need support on an irregular basis. 

Benefits include: 

• No specific equipment schedules
• Covers every eventuality
• Fully automated
• No administration 

On Site Engineering Services
CCE's On Site Engineering offering, provides an all embracing support to those clients with sites with large numbers of machines and critical response-to-fix times. 

Benefits include: 

• Full-time, highly trained CCE engineers 
• Extension of internal IT team 
• None of the associated complications of permanent members of staff

And if choosing the type of agreement to suit your business appears to be a difficult task, CCE offers a fully- automated management and information system, which will assess and cost individual service requirements to ensure you choose the right contract for your business. 

Want to know more? For more information on CCE Support Services please call 08707 708 700 or e-mail info@cce.co.uk