Contracts are more valuable than ‘tin’.
With margins going down on hardware and software supply, being able to offer and deliver multi service contracts add more value, create long term relationships and create multiple revenue streams from your clients.
By partnering with an established, multi-disciplined IT team who can deliver these services on your behalf, you’ll achieve better results, stay compliant and have more time to grow your business.
A full service wrap for your clients
One of our long term channel partners was in this predicament. Finding margins reduced by just supplying hardware & software, they needed to move from supplying ‘tin’ to delivering on managed service contracts. After pro-active account management by both CCE and the partner, a UK wide opportunity arose for the partner to pitch for a complete ‘IT wraparound’ service for one of their clients, a household name supplying sports equipment. The existing partner’s support team were continually having to commute from the North of England to service retail outlets across the south east and particularly London.
Nationwide support for your clients’ sites
CCE delivered a help desk solution that enables CCE to deliver support services to multiple sites right across the UK. This provides first line of support and with CCE’s team of over 85 engineers and 24 hour support to all their retail outlets. CCE now supply ‘break-fix’ and support for servers, switches, storage, desktop and laptops.
Forge stronger commercial relationships
The partner now can deliver excellent 24/7 support via CCE’s resources and network to their client, enabling less downtime, less travel time and more importantly, valuable service contracts and a better long term relationship.