Keeping visitor attractions running smoothly
When a long term channel partner rang CCE, they had an urgent need to deliver hardware support for a key client. Unable to deliver the nationwide hardware support required in-house, the partner needed to ensure that their clients’ 1,700 sites and 2,600 users were properly supported, ensuring the smooth running of nationally important visitor attractions.
Fast response, great service.
The need was urgent and CCE responded to the RFQ within a 24 hours. Being a long term partner, CCE’s longevity, resources and expertise were well known to the partner and despite competition from some of the largest corporate IT firms in the UK, CCE won the tender.
Nationwide support across multiple locations.
CCE now deliver full hardware support and ‘break-fix’ service to all the staff and locations across the UK via its’ team of 85 highly expertise field engineers and senior management team. SLA support is delivered through CCE’s 24/7/365 support desk. Managing a mixed estate, the end client’s locations and staff have all their printers, plotters, desktops, laptops, tablets and servers fully supported right across the UK every day of the year.
By using CCE’s expert resources, services and support the partner has strengthened their offering and client relationship. From just supplying IT infrastructure, they now have long term contracts in place. By expanding their service portfolio into multiple service layers, a long term future with the client is created and the partner can plan for future growth.